Shenzhen Futian launches DeepSeek-based AI employees and first national AI goverance regulations for govt affairs in China

Futian district in Shenzhen, South China's Guangdong Province deployed 70 DeepSeek-powered "AI public servants" to assist in administrative governance, ensuring document format corrections with an accuracy rate of over 95 percent. The district also pioneered China's first AI governance framework for government assistance, according to a statement released on its WeChat account on Saturday.

The AI employees were built on the full-size DeepSeek R1 model. They mitigate inefficiencies in conventional administrative workflows. Leveraging a domestically-produced computational power platform for localized sector-specific training, and tailored to the actual business processes of various departments, these personalized intelligent agents are initially deployed across 240 administrative scenarios.

The 70 digital employees were deployed in 11 functional areas, enhancing efficiency across the government service ecosystem, including document processing, public service, emergency management, and business development and investment promotion, among others.

The AI system has reduced the time needed for personalized content generation from five days to just a few minutes. The accuracy rate of document format corrections exceeds 95 percent, cutting audit times by 90 percent, and the error rate remains below 5 percent.

According to the article, with the assistance of these digital employees, the accuracy in processing public service requests has increased from 70 percent to 95 percent. The safety compliance AI assistant has enhanced rehearsal script generation efficiency by 100 times. The AI investment attraction assistant has streamlined corporate analysis and screening, increasing efficiency by 30 percent. The AI task supervision assistant has boosted cross-departmental task delegation efficiency by 80 percent, and the on-time completion rate has increased by 25 percent.

"Compared to humans, AI outperforms humans in both efficiency and accuracy, making it a significant asset in handling government affairs," Xiang Ligang, a telecom expert, told the Global Times on Monday. "In public service, AI's objectivity helps mitigate the high time costs when dealing with the public. When engaging with some emotional citizens, digital employees can accurately extract key information, understand and respond to public needs, and respond swiftly while adhering to legal and regulatory frameworks."

"However, this does not imply that AI services will be devoid of human warmth. One of the standout features of domestically developed models, including DeepSeek, is their focus on training language styles. When faced with the same facts, these models generate responses that are both engaging and contextually appropriate, enhancing user experience. This is a valuable aspect," Xiang said.

The article stated that the Futian district converted raw data into structured, actionable intelligence. It has aggregated 120 million pieces of government data in the past decade, constructing a dedicated knowledge pool covering policies, regulations, service guides, historical cases, and more. By applying text processing techniques compatible with the DeepSeek model, the platform connects the knowledge base to the model through advanced embedding techniques.

Moreover, in terms of institutional innovation, Futian district has introduced China's first regulatory framework for government assistance AI. This framework outlines the full process management for the procurement and use of government assistance robots, establishing ethical guidelines and defining technical standards, application scope, safety management, and regulatory requirements, thus providing institutional support for the legal and compliant operation of intelligent robots in government affairs.

"Although there have not been significant ethical issues arising from the government's integration of AI for smart governance, it's wise to consider regulatory frameworks proactively. This approach will help ensure that any issues emerging during implementation can be addressed in a timely and standardized manner," said Xiang.